Welcome! This website is for NovaThreads customers who have been trained on the use of PDO Threads.

If you're one of them, you can Log in Here - Otherwise, give us a call at +1 (570) 550 0700. Thanks!

Shipping and returns


 
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Most goods are available from stock. Delivery times are given for information only and are not binding. Delays in delivery shall not entitle the buyer to claim compensation or to cancel the sale, nor shall the buyer have the right to suspend his obligations towards NovaThreads, inc.

Customers from outside the US understand that NovaThreads, inc will not responsible for custom duties & taxes applied on the shipment of their order. It will be customer’s responsibility to pay all fees related to the import of their order. Moreover, customer cannot hold NovaThreads, inc responsible if a package is held or rejected by their own country’s customs authorities & understands that it is running a risk of this happening if products purchased on this website are not registered in destination country.
Please allow up to 24 hours for orders to be processed and shipped. Do not hesitate to give us a call at (570) 550 0700 if you need to make sure you will receive your package the next day.
Fedex Ground, Express and Overnight should be placed before 2.00pm Eastern to be processed the same day.
Fedex Ground is only available to orders shipping to the Continental US. Fedex Ground takes from 1 to 5 business days depending on where you are in the United States

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the backordered item(s) becomes available we will ship separately. You will not be charged any additional shipping and handling for the second shipment.

Order tracking number

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Returns Policy

Return address:

Novathreads Inc.  Att: Return/Exchange1444 Biscayne Blvd, suite 310Miami, FL 33132 Phone +1 (570) 550-0700 

 

To return an item:

You may return most new, unopened items within 14 days of delivery for a refund. There is a 5% restocking fee (Based on invoiced Value). NovaThreads Inc. will bear the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) otherwise return/exchange shipping is the customers responsibility. NovaThreads is not responsible for lost or damaged return/exchange shipments. Be sure to protect the items when shipping. You should expect to receive your refund within four weeks from return shipment date of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).